Competition & prize-draw terms

Definition

In these terms, a “draw” means any TOSE competition or prize draw in which the winner is chosen at random.

Every draw we run is decided at random. We do not run skill-based competitions, so there is nothing to judge and no entry is scored.

1. Who runs the draws

Our draws are promoted by Dome Media Ltd, a company registered in England and Wales under company number 15464039, whose registered office is at 3rd Floor Hampton Place, 7 Leacon Road, Ashford, England, TN23 4AN, unless the individual draw page clearly names another promoter.

A brand supplying or fulfilling a prize is not the promoter unless the draw page expressly says that it is.

2. Free to enter — no purchase necessary

Our draws are normally free to enter, with no purchase necessary. Where a specific draw requires a purchase, we will say so plainly on that draw’s page and provide a free entry route where the law requires one. You never have to shop through TOSE or earn cashback to take part in a free draw, and doing so does not improve your chance of winning.

Every valid entry carries exactly the same chance of winning.

3. Who can enter

Draws are open to TOSE members aged 18 or over who live in the United Kingdom both when they enter and when the draw is made, except employees of Dome Media Ltd or the prize partner, members of their immediate families, and anyone living in the same household as those employees.

For these terms, “immediate family” means a spouse or civil partner, parent, child or sibling.

You need a free TOSE account to enter.

4. How to enter

Enter through the draw page within the opening and closing dates and times shown. Unless the page says otherwise, times are stated in UK local time.

The important conditions, including how to enter, the closing date and time, the prize, the number of winners and any eligibility, delivery or availability restrictions, will be shown prominently on the draw page.

Unless we say otherwise, you may enter once per draw.

Entries submitted through duplicate accounts, automated systems, agents or other third parties are not permitted. Entries that are incomplete, received outside the entry period, fraudulent or otherwise in breach of these terms or the draw page may be rejected.

Entry uses the name and email address held in your TOSE account. We do not ask for a delivery address unless you win.

5. How winners are chosen

We normally conduct the draw within 7 days after its closing date, unless the draw page states another date.

Winners are selected at random from all valid entries using a verifiably random and auditable computer process. Every valid entry has an equal chance of winning.

We keep an appropriate record of the draw, including the selection process and verification of the winner.

6. Telling winners and providing prizes

We notify winners by email within 14 days after the draw.

To claim a prize, a winner must respond within 14 days and provide any information reasonably needed to confirm their eligibility and deliver the prize, including a UK delivery address where applicable.

We will make reasonable efforts, including more than one contact attempt, to reach each winner.

If a winner does not respond within the stated period, cannot be contacted despite those efforts, is not eligible or has breached the entry conditions, we may select another winner at random.

Prizes will be awarded as described and will normally be delivered within 30 days.

A winner may not demand cash, another prize or transfer of the prize to another person unless the draw page expressly allows it.

If an advertised prize becomes unavailable for reasons genuinely outside our control, we may provide a reasonable equivalent of equal or greater value. We will not substitute a lower-value prize merely because participation was lower than expected.

There is no charge for claiming a prize.

Any material costs, exclusions, delivery limitations or dates associated with a prize will be stated prominently on the draw page.

A prize may be delivered directly by the named prize partner or its fulfilment provider.

7. Winner information and the Winners’ Circle

We will publish or make available information showing that a valid award took place.

For a major prize, this will ordinarily include the winner’s surname and county, unless the winner objects or asks us to reduce the information disclosed.

Entrants may object to publication, or ask us to disclose less information, by contacting info@theonlineshoppingexpert.co.uk.

We may still provide winner information privately to the Advertising Standards Authority where required.

Unless the individual draw page states otherwise, confirmation of the winner will be available on request for three months after the draw. Requests may be sent to info@theonlineshoppingexpert.co.uk and should identify the relevant draw.

Separately, winners may choose whether to appear in the public TOSE Winners’ Circle with their name and photograph or in a reduced form, such as their first name and last initial.

We will not use a winner’s photograph or require them to take part in publicity without their agreement.

8. Your data

We use personal data submitted or held in connection with a draw only to administer the draw, verify eligibility, contact winners, provide prizes, handle enquiries and complaints, and maintain records demonstrating that the draw was properly conducted.

Where necessary, we may share a winner’s relevant details with the named prize partner, courier or fulfilment provider solely to verify eligibility or provide the prize.

We handle personal data in accordance with our Privacy Policy.

We minimise entrant data after the draw and retain winner and draw records only for as long as reasonably necessary for fulfilment, legal, regulatory and audit purposes.

Entering a draw does not sign you up for marketing. Marketing consent is separate and is never a condition of entry.

9. Changes, cancellation and responsibility

We will not normally extend a closing date, cancel a draw or change a prize after a draw has opened.

We may make a change where genuinely unavoidable circumstances outside our reasonable control make it necessary.

Any change will be fair, will not materially disadvantage existing entrants where reasonably avoidable, and will be communicated clearly through the draw page.

Nothing in these terms excludes or limits liability where doing so would be unlawful, or affects any statutory rights you have as a consumer.

Questions or complaints about a draw may be sent to info@theonlineshoppingexpert.co.uk. Please include the name of the draw and enough information for us to investigate.

We run our draws in accordance with applicable advertising, consumer-protection, data-protection and prize-promotion laws and rules, including the CAP Code.

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain the benefit of any mandatory protections available to you under the law of the country in which you live.

You may bring proceedings in the courts of the part of the United Kingdom in which you live or in the courts of England and Wales.