Question 1

How do I use a Dorset Hideaways discount code?

Accepted Answer

Sign in to TOSE, find the Dorset Hideaways code you want, and tap to reveal it, and it'll be copied automatically. Click through to Dorset Hideaways from TOSE, add your items to your basket, then paste the code into the promo or voucher box at checkout. Your discount will be applied before you pay. Every code is dated and hand-checked by our editors, though a code can still expire or be withdrawn by the brand at short notice.

Question 2

Does Dorset Hideaways offer cashback?

Accepted Answer

Yes. Right now you can earn Up to 3% cashback at Dorset Hideaways when you shop through TOSE. Cashback is tracked automatically, shows as pending while Dorset Hideaways confirms the sale, then lands in your Reward Wallet once confirmed. From £10 you can withdraw it by bank transfer to a UK bank account in pounds, or by PayPal. Gift cards (with an extra 5%) and charity donations are options we're developing and will add soon.

Question 3

Can I use a code and cashback together?

Accepted Answer

In most cases, yes: cashback usually stacks on top of a live discount code, so you save at checkout and earn afterwards. A handful of codes are excluded; we flag those on the offer.

Question 4

Does Dorset Hideaways do a student or NHS discount?

Accepted Answer

Cashback applies to every order placed through TOSE.

Question 5

When will my Dorset Hideaways cashback be confirmed?

Accepted Answer

Cashback is usually confirmed within a few weeks, once Dorset Hideaways has verified the order and any return window has passed. You'll see it move from pending to confirmed in your Reward Wallet, and we'll chase anything that's overdue on your behalf.

Question 6

Where's my order?

Accepted Answer

Your order is placed directly with Dorset Hideaways, so the quickest way to track it is the confirmation email or your account with Dorset Hideaways. For anything about the cashback on that order, check your TOSE Reward Wallet, which shows pending and confirmed earnings, or get in touch with TOSE support.

Question 7

I haven't received a confirmation email

Accepted Answer

First check your spam or junk folder, as confirmations sometimes land there. If it still hasn't arrived, contact TOSE support with the order date and total and we'll help you track it down.

Question 8

How do I return an item?

Accepted Answer

Return it through Dorset Hideaways' standard returns process; your order paperwork explains how. Just note that returns affect cashback, since you only earn on what you keep (see "Will my cashback still apply if I return something?" below).

Question 9

Will my cashback still apply if I return something?

Accepted Answer

Yes, on what you keep. Dorset Hideaways reviews the order manually and adjusts for anything returned, then cashback is paid at the rate agreed when you ordered, calculated on the value of the items you kept rather than the ones sent back. Because it's a manual reconciliation, it takes a little longer than usual to settle in your Reward Wallet.

Question 10

How long will my refund take?

Accepted Answer

Refunds for returned items are handled by Dorset Hideaways on their usual timeline. The cashback on the items you kept reconciles separately and a little more slowly, since it's adjusted by hand, and you'll see it update in your TOSE Reward Wallet once it settles.

Question 11

I need to change or cancel my order

Accepted Answer

Orders move quickly, so contact Dorset Hideaways as soon as you can, since changes and cancellations are handled on their side. Your cashback simply adjusts to the final order value and tracks through to your Reward Wallet as normal.

Question 12

What is Dorset Hideaways?

Accepted Answer

Dorset Hideaways is a holiday cottage agency specialising in self-catering stays across Dorset. Its portfolio ranges from smaller cottages for couples to larger properties for families and groups, with coastal, countryside, dog-friendly and luxury options among the collection.

Question 13

Where are Dorset Hideaways cottages located?

Accepted Answer

The portfolio is focused on Dorset, with cottages available across different parts of the county, including coastal and rural locations. The best way to narrow the choice is to search by area, property features and the type of break you are planning.

Question 14

Is Dorset Hideaways based in Dorset?

Accepted Answer

Yes. The Dorset Hideaways team is based in Dorchester, and the company says its local team hand-picks the properties in its portfolio.

Question 15

Is Dorset Hideaways part of a larger holiday company?

Accepted Answer

Yes. Dorset Hideaways is a trading name of Cotswolds Hideaways Limited and is part of Quality Holidays Assured. Its sister holiday-letting businesses include Rural Retreats and Norfolk Hideaways.

Question 16

Does Dorset Hideaways offer dog-friendly cottages?

Accepted Answer

Yes. Some Dorset Hideaways properties welcome dogs, and a smaller selection may accept more than one well-behaved dog. You should check the individual property details and declare any dogs when booking so Dorset Hideaways can confirm that they are permitted.

Question 17

Is there an extra charge for bringing a dog?

Accepted Answer

There can be a charge for taking pets to dog-friendly properties to help cover additional housekeeping. The amount can vary, so check the individual property details or ask Dorset Hideaways before booking.

Question 18

Are assistance dogs allowed at Dorset Hideaways properties?

Accepted Answer

Registered assistance dogs are permitted at all Dorset Hideaways properties without an additional charge, including properties whose general description says dogs are not allowed.

Question 19

What are the rules for dogs during a Dorset Hideaways stay?

Accepted Answer

Dogs must be kept properly controlled and supervised, must not be left unattended in the property, and are not permitted in bedrooms or on furniture. Guests are also expected to clean up after any animals before departure.

Question 20

Does Dorset Hideaways offer family-friendly cottages?

Accepted Answer

Yes. The portfolio includes properties suited to families, and individual listings state which children's facilities are available. Depending on the property, this may include a high chair, travel cot, stair gate or fireguard.

Question 21

Are bed linen and towels included?

Accepted Answer

Yes. Dorset Hideaways states that bed linen and towels are provided, so guests do not normally need to bring their own.

Question 22

What time is check-in at Dorset Hideaways?

Accepted Answer

Unless the individual property information says otherwise, the rental period begins at 4pm on the day of arrival.

Question 23

What time is check-out?

Accepted Answer

Unless otherwise stated, guests must leave by 10am on the day of departure.

Question 24

Can I arrange a late check-out?

Accepted Answer

A late departure may be available at selected properties and at certain times of year, particularly for some two-night stays. It is subject to Dorset Hideaways' discretion, must be agreed in advance and may involve an additional fee.

Question 25

How long can I stay at a Dorset Hideaways property?

Accepted Answer

The current booking conditions state that rental periods may not exceed 28 nights.

Question 26

How do I book with Dorset Hideaways?

Accepted Answer

You can book online through the Dorset Hideaways website, by telephone or by email. A booking becomes legally binding when Dorset Hideaways issues the booking confirmation after the required payment has been received.

Question 27

How much deposit do I need to pay?

Accepted Answer

If your stay begins more than eight weeks after you make the booking, the current booking conditions require a non-refundable deposit equal to one third of the rental fee. The remaining balance is due eight weeks before the start of the stay.

Question 28

Do I have to pay the full balance when booking close to my stay?

Accepted Answer

Yes. If you book eight weeks or less before the start of your stay, the full rental fee is payable when the booking is made.

Question 29

Which payment methods does Dorset Hideaways accept?

Accepted Answer

For bookings made more than three days before arrival, the current terms allow payment by credit card, debit card or BACS. For bookings made less than three days before arrival, payment must be made by debit card or BACS, and Dorset Hideaways may also require two forms of identification, including proof of address.

Question 30

Can I change my Dorset Hideaways booking dates?

Accepted Answer

Dorset Hideaways will consider date-change requests but does not guarantee that they can be accepted. Under the current booking conditions, a change generally requires the request to be made more than eight weeks in advance, the property to be available for the new dates and the owner to agree.

An administration fee may also apply, together with any increase in the rental price. The booking conditions currently quote an administration fee of £42 including VAT at the time of publication, but state that this amount can vary.

Question 31

What happens if I cancel a Dorset Hideaways booking?

Accepted Answer

Cancellation charges depend on how far in advance you cancel. Under the current booking conditions, cancelling 1–28 days before the stay is charged at 100% of the rental fee; cancelling 29–56 days beforehand is charged at 50%; and cancelling 57 days or more before arrival means losing the full deposit.

You should check the latest booking conditions applying to your reservation before cancelling.

Question 32

What happens if Dorset Hideaways can no longer provide the property I booked?

Accepted Answer

If a confirmed property becomes unavailable or unusable before the stay, Dorset Hideaways says it will make reasonable efforts to find a suitable alternative. If no alternative is available, the sums received for the booking will be reimbursed.

If you accept an alternative property, a new booking confirmation will set out the replacement property, dates and rental fee.

Question 33

Does Dorset Hideaways recommend travel insurance?

Accepted Answer

Yes. Its booking conditions strongly advise guests to arrange their own travel insurance to cover the holiday booking.

Question 34

What is the Dorset Hideaways Damage Waiver?

Accepted Answer

Most properties are included in Dorset Hideaways' Damage Waiver scheme. It covers accidental loss or accidental damage to the booked property or its contents up to a predetermined amount, provided the damage falls within the scheme.

If accidental damage exceeds that amount, you can be required to pay the reasonable costs above the waiver limit. Deliberate or non-accidental damage is not covered in the same way.

Question 35

How much does the Damage Waiver cover?

Accepted Answer

The current published waiver amounts are:
• one- and two-bedroom cottages: up to £150;
• three- and four-bedroom cottages: up to £200;
• five- and six-bedroom cottages: up to £250;
• seven-bedroom houses: up to £300;
• properties with eight or more bedrooms: up to £500.

The applicable amount should also be confirmed with your booking.

Question 36

Are all Dorset Hideaways properties covered by the Damage Waiver?

Accepted Answer

No. Most are included, but some properties are outside the scheme and may require a security deposit instead. If a security deposit applies, Dorset Hideaways should tell you the amount when you book.

Question 37

What is not covered by the Damage Waiver?

Accepted Answer

The published booking conditions exclude costs relating to hair dye or fake tan damage, lost keys and being locked out. Guests remain responsible for the costs of putting those situations right.

Question 38

What should I do if I accidentally damage something?

Accepted Answer

Report accidental damage or breakage as soon as it happens. This gives Dorset Hideaways or the property owner time to arrange repairs or replacements before the next guests arrive.

Question 39

Are smoking and e-cigarettes allowed inside Dorset Hideaways cottages?

Accepted Answer

No. The current booking conditions prohibit smoking tobacco and using e-cigarettes inside Dorset Hideaways properties.

Question 40

Can I charge an electric car at the cottage?

Accepted Answer

Only if the property has specific electric-vehicle charging facilities. The booking conditions prohibit using unauthorised charging cables connected to a property's domestic electricity supply.

Question 41

Is Wi-Fi guaranteed at Dorset Hideaways properties?

Accepted Answer

No. Where Wi-Fi is advertised, Dorset Hideaways does not guarantee that it will always be available or that a particular speed will be achieved. Rural locations can also affect mobile, television and internet reception.

Question 42

Are all Dorset Hideaways cottages suitable for guests with reduced mobility?

Accepted Answer

No. Some properties are historic or listed buildings and can include steep stairs, low beams, uneven floors, steep approaches or other features that may not suit every guest. Individual property information should be checked carefully before booking.

If you have particular accessibility or mobility requirements, contact Dorset Hideaways before booking so the team can help identify potentially suitable properties.

Question 43

Are Dorset Hideaways cottages suitable for very young children?

Accepted Answer

Some are, but suitability varies by property. Many cottages are older buildings and may have features such as steep stairs, uneven floors or other characteristics that require extra consideration with young children. Check the property's additional information and available children's facilities before booking.

Question 44

Can I have a party or event at a Dorset Hideaways property?

Accepted Answer

Properties are for personal and domestic holiday use. Commercial use requires written consent, and guests must not use a property in a way that causes nuisance or annoyance to neighbours.

Dorset Hideaways and property owners also reserve the right to refuse bookings from hen or stag parties and groups of people under 21.

Question 45

Can the owner or Dorset Hideaways enter the cottage during my stay?

Accepted Answer

Yes, but only at reasonable times for inspection, repairs or maintenance, except in an emergency when immediate access may be necessary.

Question 46

What happens if I have a problem during my stay?

Accepted Answer

First contact the owner, housekeeper or property manager using the details supplied with your arrival information. If they are unavailable, contact Dorset Hideaways on 01929 445566.

Problems should be reported promptly so there is an opportunity to put them right during the stay.

Question 47

What should I do if the cottage is not clean when I arrive?

Accepted Answer

The current booking conditions require cleanliness complaints to be reported on the day of arrival, with photographs supplied to Dorset Hideaways. Guests should also allow the owner, housekeeper, property manager or Dorset Hideaways reasonable access to investigate and resolve the problem.

Question 48

How do I make a complaint after my holiday?

Accepted Answer

If you still need to complain after your stay has ended, Dorset Hideaways asks for the complaint to be made in writing within seven days. The terms also make clear that problems should be raised during the stay wherever possible so the property team has a chance to resolve them.

Question 49

What are Dorset Hideaways' office opening hours?

Accepted Answer

The Dorchester office is currently open Monday to Saturday from 9am to 5pm and closed on Sundays.

For calls outside those hours, non-emergency matters are dealt with on the next working day.

Question 50

How can I contact Dorset Hideaways?

Accepted Answer

You can contact Dorset Hideaways by:
• telephone: 01929 445566;
• email: enquiries@dorsethideaways.co.uk;
• live chat through the Dorset Hideaways website;
• post or in person at Dorset Hideaways, 9 Pope Street, Dorchester, Dorset, DT1 1GW.

Question 51

Can I contact Dorset Hideaways from outside the UK?

Accepted Answer

Yes. Dorset Hideaways lists its international telephone number as +44 1929 445566.

Question 52

Does Dorset Hideaways offer guest rewards?

Accepted Answer

Yes. Dorset Hideaways works with selected local businesses to provide guests with additional discounts and rewards during their stay. The company says up-to-date reward vouchers are sent by email around one week before arrival.

Question 53

Does Dorset Hideaways sell gift vouchers?

Accepted Answer

Yes. Dorset Hideaways currently offers gift vouchers in £10, £25, £50 and £100 denominations. The vouchers are valid for 12 months from the date of issue.

Question 54

Can I shortlist cottages before booking?

Accepted Answer

Yes. Dorset Hideaways has a shortlist feature that lets you save properties while you browse so you can return to and compare them before deciding.

Question 55

Does Dorset Hideaways offer short breaks?

Accepted Answer

Yes. Short-stay opportunities are available across parts of the portfolio, subject to the individual property's availability and booking rules. The site also promotes selected two-night weekend breaks and other short-break options from time to time.

Question 56

Does Dorset Hideaways have last-minute offers?

Accepted Answer

Yes. Dorset Hideaways has a late-availability section and can run selected promotional offers on short-notice breaks. These offers are not permanent, so check the live price and terms for the property and dates you want.

Question 57

Are there cottages with hot tubs or swimming pools?

Accepted Answer

Yes. Dorset Hideaways has dedicated collections for properties with features such as hot tubs and swimming pools. Availability varies by property and date.

Question 58

Does Dorset Hideaways have cottages by the sea?

Accepted Answer

Yes. Coastal cottages form part of the Dorset Hideaways portfolio, including properties suited to seaside breaks and holidays close to Dorset's beaches.

Question 59

Can I find cottages for couples or romantic breaks?

Accepted Answer

Yes. Dorset Hideaways offers smaller cottages and romantic stays suited to couples, alongside larger family and group properties.

Question 60

Can I book a large cottage for a family gathering or group stay?

Accepted Answer

Yes. The portfolio includes larger properties suitable for family gatherings and group holidays. Always check the maximum occupancy shown for the property, as the number of guests staying must not exceed the stated limit.

Question 61

What happens if I leave something behind?

Accepted Answer

Dorset Hideaways or the owner can arrange to return lost property. The current booking conditions state that this service costs £25 plus postage.

Question 62

Can I bring a portable hot tub or paddling pool?

Accepted Answer

Only with the property owner's prior permission. An additional water or electricity charge may apply, and Dorset Hideaways advises arranging permission before arrival.

Question 63

Are parking spaces guaranteed?

Accepted Answer

Parking arrangements vary by property and should be checked in the individual listing. The booking conditions also state that guests' vehicles are parked at their own risk.

Question 64

Do rural Dorset cottages come with any particular considerations?

Accepted Answer

They can. Rural stays may involve animal noises and smells, farm machinery, insects and wildlife, or access along unsurfaced roads and tracks. These can be normal features of countryside accommodation rather than signs of poor property maintenance.

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